Welcome to the Kromasil Customer Satisfaction Survey 2019

In order to better understand and meet the needs of our customers, we would be thankful if you could take a few minutes to answer the seven questions on the following pages:

  • 1 – About You
  • 2 - 3 – About Kromasil products
  • 4 - 7 – About Nouryon - Separation Products

This survey is monitored by Separation Products. All results are stored anonymously unless name information is provided.

Your feedback is highly appreciated.

Best regards,

The Kromasil team



Use the continue button below to proceed through the survey.
No data will be sent to us before you press the submit button at the end of the form.

About You (1 of 7)

What kind of Kromasil products did you purchase?

Multiple answers possible

About Kromasil products (2 of 7)

Product performance

How well does the Kromasil performance correspond to your expectations with regard to…

bad satisfactory good excellent n/a
selectivity
loadability
chemical stability
mechanical stability

About Kromasil products (3 of 7)

Product portfolio

bad satisfactory good excellent n/a
How well suited is the Kromasil product range to your needs?

About Separation Products (4 of 7)

Competence - development and technology

In your opinion, how do you rank the scientific/technical expertise, within Separation Products generally, in supporting you with…

bad satisfactory good excellent n/a
new products
HPLC method development / applications
column packing
technical support / troubleshooting

About Separation Products (5 of 7)

Customer service

How do you rate customer service, including…

bad satisfactory good excellent n/a
enquiries on price and product availability
handling of orders and deliveries
customer complaints

About Separation Products (6 of 7)

Delivery performance

How do you rate…

bad satisfactory good excellent n/a
product availability
delivery times
packaging
shipments
documentation

About Separation Products (7 of 7)

Customer relationship

bad satisfactory good excellent n/a
How well does the frequency and quality of our sales calls and visits correspond to your needs?

Almost done: Final comments and submission

Additional comments

Your name

Optional




×

Temporary message

If this message does not disappear by itself when the page is fully loaded; either a javascript error has occurred or javascript is disabled in your browser.